About Genkoo Healthcare
We're experts in providing exceptional care for adults in the comfort of their own homes. Whether you require assistance with personal care, help with daily tasks, or even meal support, don't hesitate to contact us. We look forward to meeting you and discussing how we can help.
Our Staff
At Genkoo Healthcare, we meticulously select our staff to ensure you receive care from the most qualified professionals. Our stringent vetting process includes formal interviews, verification of professional and personal references, a Disclosure and Barring Service check, and a comprehensive reference check. If additional training or certification is required, we collaborate with industry partners to provide the necessary support. We also work closely with local government agencies and non-profit organisations to ensure we deliver the best possible care to older adults in their homes.
Our Vision
Our ambition is to become the most trusted home care provider in our region, and we aspire to be ranked among the top 5 for customer satisfaction within a decade of launching our business.
Our Mission
Our mission is to provide exceptional health care with a personalised touch.
Our Values
- Our commitment to clients is rooted in honesty and transparency. We will always act in the best interests of everyone involved, while adhering to our company's ethical code.
- You'll receive round-the-clock customer support directly from our team.
- We combine tailored care and extensive experience to deliver exceptional services.
- We cultivate relationships built on dignity and respect with our clients, colleagues, and everyone we encounter.
- We take pride in offering a service that prioritises both the needs of our care professionals and the satisfaction of our clients.
We offer comprehensive domiciliary care, providing unwavering support for your loved ones.
Put your worries to rest. Establish a care plan with us today, and let our dedicated Genkoo Healthcare team take care of the rest, ensuring your family receives the compassionate care they deserve.
- Comprehensive support Our experienced team ensures a smooth transition and provides all the assistance you require.
- Diverse expertise: Our care workers possess a wide range of skills. If you need specific expertise, just let us know, and we'll find the perfect match for your needs.
- Adaptable care: We understand that circumstances change. Our care is personalised and flexible, drawing upon our pool of talented and experienced carers to meet your evolving needs.
- 24/7 availability: Our on-call service is available to address any concerns that may arise outside of normal office hours.
Our company is dedicated to quality
- Your Safety is Paramount: We're regulated by the Care Quality Commission, and quality is our top priority. Our clear policies and guidelines ensure the safety of both you and our carers.
- The Right Match: We carefully match care users with carers based on suitability. If you ever need a change, simply let us know, and we'll find a solution.
- Our Care is Safe: Your safety, and that of our carers, is paramount. We uphold this through clear policies and guidelines, ensuring a secure environment for everyone involved.
- Transparent Pricing No hidden fees - you'll only be charged for the time and services provided.
- Personalised Care Plans: We'll work with you to create a plan that meets your specific needs, whether it's daily visits, meal preparation, or hygiene support.
- 24/7 Support: Our on-call service is available around the clock to address any concerns that may arise.
Continuity of Care
- Consistent, Reliable Care: Our dedicated and professional care team ensures you experience seamless continuity in your care journey.
- Unwavering Support: At Genkoo Healthcare, we prioritise our carers' well-being, offering 24/7 phone and live chat support so they never feel alone.
- Valued and Engaged: We promote a supportive, engaging, and valued work environment where our staff feel appreciated, empowered, and engaged.
- Personalised Matching: We meticulously match carers to your unique needs, allowing you to focus on what truly matters.
- Responsive and Adaptable Care: Whether facing temporary or long-term challenges, our managers collaborate with your family to create the perfect care solution.
- Peace of Mind: Our commitment to quality, safety, and transparency ensures complete peace of mind.
Our Carers
- At Genkoo Healthcare, we're committed to providing exceptional care.
- Our dedicated care teams are hand-picked and trained to the highest standards, ensuring your loved ones receive the very best support.
- We only hire qualified and vetted professionals, conducting thorough background checks for your peace of mind.
- We invest significantly in ongoing training, providing comprehensive induction for new staff and regular refreshers that go above and beyond industry requirements. We also value our employees, offering a clear career path to promote loyalty and professional growth.
